How do I cancel my membership?

To cancel your membership, please use this link: to cancel your membership immediately. Please look for your confirmation email for the cancellation.

What are the charges on my credit card statement?

The charges on your credit card statement are under to keep your purchase private.

Why am I still being charged after I cancelled?

If you have received an e-mail confirmation confirming the cancellation of your membership yet are still being charged, this matter that requires assistance from one of our customer support representatives so please contact them here: Contact Us as soon as possible.

How can I make sure that the member cancellation went through?

You can check your email that you signed up with to make sure that you received a cancellation confirmation email which is sent automatically. If you cannot see it, please check your junk mail just in case or you can contact us at any time so that one of our agents can assist you.

How do I identify which company processed my transaction?

Please check your original confirmation e-mail to verify who processed your transaction.

How does the billing work for a trial membership?

Trial membership are a special-offer price and are only available for a limited time which will be automatically upgraded to a monthly membership if it’s not cancelled during the trial period.

How often will I be charged for my membership?

Your membership will be charged depending on the date of purchase so you will be billed upon sign-up date on every membership you choose. Monthly memberships will be billed every 30 days, three-month memberships will be billed every ''90 days and one year membership will renew every 365 days. Membership will be billed accordingly until the membership is cancelled.

What if I do not have my original confirmation e-mail?

If you do not have your original email, please contact one of our agents who will be happy to assist you.

My credit card has expired and I wish to maintain my current membership, how can I update my credit card information?

Contact one of our agents and they will assist you at any time in changing your credit card information so you can maintain your membership status.